Question 1

DO I NEED A DOCTOR'S REFERRAL FOR PHYSIOTHERAPY?

Accepted Answer

No, you do not need a referral from a doctor to attend physiotherapy. However, a doctor’s referral is occasionally required for reimbursement through you extended health care benefits. These situations are rare, but occasionally occur. Please feel free to contact us if you are unsure if you need a doctor’s referral.

Question 2

DO YOU DIRECT BILL MY INSURANCE?

Accepted Answer

Active Body Therapy has the ability to invoice most extended health care providers directly. The amounts and spending limits may vary from plan to plan, even across the same insurance provider. The insurer may only provide information on these limit amounts to you directly, so it is important you contact your extended health care provider for plan details. Additionally, we are registered to invoice your insurer directly if you have been injured in a car accident or at work. If you have any questions about direct billing or invoicing, please contact our clinic to speak with one of our team members.

Question 3

HOW LONG IS A PHYSIOTHERAPY VISIT?

Accepted Answer

The duration of your physiotherapy visit will depend on your injury. Typically the initial visit, that includes an assessment with treatment is approximately one hour. Follow up visits are approximately 45 minutes. Again, this can depend on the type and severity of your injury.

Question 4

WHAT SHOULD I EXPECT ON MY FIRST PHYSIOTHERAPY VISIT?

Accepted Answer

Our supportive team will be happy to walk you through your first physiotherapy visit. You should expect to complete some initial paper work that will include your health history, consent and contact information. It is recommended you arrive 10-15 minutes early on your first day to complete this information. To save time, some forms are also available here, on our website. They can be completed at home prior to coming to the clinic. You will be assessed by a registered health care provider. It may help to wear loose fitting clothing or bring shorts, a T-shirt, or athletic wear to allow the therapist access to the injured area.

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